Christmas 2017 Shipping deadlines

Please place your orders by Midnight on the dates listed below for orders to arrive on or before December 23rd 2017 or Saturday 24th for US Mail deliveries.

(Standard) Priority US Mail 20th December
Ground (UPS) 15th December
Express (US Mail) 21st December
Next Day (Fed Ex) 21st December
   
Outside of The USA
Canada December 8th
Rest of the World December 6th

 

40 off your entire order , excluding shipping. Enter the code 40OFF, that's the number forty and the word OFF in capitals, into

Guarantee and Returns

We want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we encourage you to return it to us within 30 days of receipt. We will then offer a replacement, refund, credit or exchange. We ask that you contact us prior to returning items.

Contact information

Phone: 1 (650) 898-7154

E-mail: Returns@Horsepresence.com

If you are unable to contact us in advance of returning an item, please fill out the return slip enclosed with your order and return the items in their original packaging to us at:

Horse Presence
P.O.Box 657
Pacifica
CA 94044-065

Refund on shipping costs

We normally refund shipping costs on returns that result from an error on our part, or are due to damages incurred in transit.

Items damaged in transit

If anyitems appear to have been damaged in transit, please keep the original packaging and contact us immediately. Please be ready to describe the damage to items and shipping boxes.

Personalized items

Sorry, personalized items may only be returned if they are defective.

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