Guarantee and Returns

We want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we encourage you to return it to us within 30 days of receipt. We will then offer a replacement, refund, credit or exchange. We ask that you contact us prior to returning items.

Contact information

Phone: 1-650-355-2827 or Toll Free 1-877-838-0924


If you are unable to contact us in advance of returning an item, please fill out the return slip enclosed with your order and return the items in their original packaging to us at:

Horse Presence
Returns Department
45 Outlook Circle
CA 94044-2146

Refund on shipping costs

We normally refund shipping costs on returns that result from an error on our part, or are due to damages incurred in transit.

Items damaged in transit

If anyitems appear to have been damaged in transit, please keep the original packaging and contact us immediately. Please be ready to describe the damage to items and shipping boxes.

Personalized items

Sorry, personalized items may only be returned if they are defective.

Share on Facebook  
Copyright, Horse PresenceTM 1999-2014. All rights reserved. No materials may be used without permission.
Telephone: 1-877-838-0924 (toll free within USA & Canada). E-mail: