Not everyone is happy
ordering over the internet so we also welcome orders by phone or mail.
The easiest option for
ordering by phone or mail is to print a complete order from our web
1. Click the 'order' button for each item you want
2. When you have selected all the items you wish to
- Select a Tax Rate (if you are shipping to or live in California)
- Select Your Shipping method.
- Select "Check/Money" Order as your payment option.
- Click on the "Checkout" button.
3. This will take you to our Secure Server (Note:
because you are being routed to a secure server, you may encounter a warning
message asking if you wish to continue, click 'Yes' and continue to the order
screen that asks you to enter personal information.)
4. Fill in as much information as you are
comfortable completing. We do not receive any of the information you fill in on
this page unless you click on the
'Confirm' button, so it is safe to fill in all the sections. If you do not want any of your personal details transmitted to us over the Internet, just print out 2 copies of the displayed page (normally 'Print'
or 'Print page' from the 'file' menu of your browser.) However, we recommend that you proceed through the rest of the check-out process as we will then receive notification of your order and can put the items you wish to purchas on hold, while we wait for your payment to arrive.
5. If you didn't fill them in before printing, write
in any relevant missing details ( such as credit card number ) by hand.
6. To return to product pages you can use any of the left-hand side product links, top of the page links, or you can click on our logo to return to our home page.
If you are unable to print
out your order make a note of the following information for each item you
wish to purchase and then contact us by phone or mail:
- 4 digit product code
- Size and color (if applicable)
- Your mailing Address
- Your billing address as it appears on the
credit card you will be using
- Credit card type, number and expiration date
(if paying by credit card.)
- Contact phone number
If you would like to pay by
check we recommend you phone us so we can calculate any necessary sales tax
and shipping charges
- Phone orders call: 1-877-838-0924
- Orders by mail
What payment options do you
We accept Visa, Mastercard,
American Express, Discover & Paypal. We can also process Money Orders
& Checks. Please note that
Checks must clear our bank before we ship (normally 10 business days).
Do you accept C.O.D.
Sorry, we do not send
anything out C.O.D. See "What payments do you accept?" above
When will my credit card be
We charge your credit card
after we have filled your order and are ready to ship.
Are orders placed on-line
place through a secure server?
All order transactions are
placed through a secure server. Any information you share with us when
placing an order online is encrypted to ensure security.
If you still have
unanswered questions check out our Frequently Asked Questions Page
For any other questions,
please do call us at: 1 (650) 898-7154