Ordering Off-line

Not everyone is happy ordering over the internet so we also welcome orders by phone, fax or mail.

The easiest option for ordering by fax, phone or mail is to print a complete order from our web site:

1. Click the 'order' button for each item you want to buy.

2. When you have selected all the items you wish to buy:

• Select a Tax Rate (if you are shipping to or live in California)
• Select Your Shipping method.
• Select "Check/Money" Order as your payment option.
• Click on the "Checkout" button.

3. This will take you to our Secure Server (Note: because you are being routed to a secure server, you may encounter a warning message asking if you wish to continue, click 'Yes' and continue to the order screen that asks you to enter personal information.)

4. Fill in as much information as you are comfortable completing. We do not receive any of the information you fill in on this page unless you click on the 'Confirm' button, so it is safe to fill in all the sections. If you do not want any of your personal details transmitted to us over the Internet, just print out 2 copies of the displayed page (normally 'Print' or 'Print page' from the 'file' menu of your browser.) However, we recommend that you proceed through the rest of the check-out process as we will then receive notification of your order and can put the items you wish to purchas on hold, while we wait for your payment to arrive.

5. If you didn't fill them in before printing, write in any relevant missing details ( such as credit card number ) by hand.

6. To return to product pages you can use any of the left-hand side product links, top of the page links, or you can click on our logo to return to our home page.

If you are unable to print out your order make a note of the following information for each item you wish to purchase and then contact us by phone or fax:

Please include:

• Product name/description
• 4 digit product code
• Price
• Quantity
• Size and color (if applicable)
• Your mailing Address
• Your billing address as it appears on the credit card you will be using
• Credit card type, number and expiration date (if paying by credit card.)
• Contact phone number

  If you would like to pay by check we recommend you phone us so we can calculate any necessary sales tax and shipping charges

• Phone orders call: 1-877-838-0924
• Fax orders: 1-650 355 2827
• Orders by mail 

Horse Presence
Orders Dept.
45 Outlook Circle
Pacifica
CA 94044-2146

Payment Questions

What payment options do you accept?

We accept Visa, Mastercard, American Express, Discover & Paypal. We can also process Money Orders &  Checks. Please note that Checks must clear our bank before we ship (normally 10 business days).

Do you accept C.O.D. payments?

Sorry, we do not send anything out C.O.D. See  "What payments do you accept?" above

When will my credit card be debited?

We charge your credit card after we have filled your order and are ready to ship.

Security Questions

Are orders placed on-line place through a secure server?

All order transactions are placed through a secure server. Any information you share with us when placing an order online is encrypted to ensure security.

If you still have unanswered questions check out our Frequently Asked Questions Page

For any other questions, please do call us at: 1-877-838-0924